Cloudbet review: overview
Our Cloudbet review for Canada starts with the verdict. Cloudbet is a long-running Curaçao-licensed crypto casino with clear fee and withdrawal terms and no Canadian province on its restricted list. Unverified accounts are capped at $2,200 a day in withdrawals, and it is not licensed for Ontario or Alberta; our own crypto withdrawals arrived within minutes.
Cloudbet is a crypto casino and sportsbook that says it has been running since 2013. It is operated by Halcyon Super Holdings B.V., a company registered in Curaçao, and it lists more than 3,000 casino games alongside sports and esports betting. The site works only in cryptocurrency: you deposit, play and withdraw in coins, not Canadian dollars.
For Canadian players the main questions are where you can legally play, how withdrawals work and how much of the payout process depends on verification. We have an account here and have cashed out from it: crypto withdrawals arrived within minutes. Other timings below are the casino's own statements.
Is Cloudbet legit and licensed?
Cloudbet states it is licensed by the Curaçao Gaming Authority under licence number OGL/2024/328/0599, issued to Halcyon Super Holdings B.V. (company no. 148526), with a registered address in Willemstad, Curaçao. Its About page adds that some payment methods are handled by Solas Technologies Limited, a subsidiary based in Limassol, Cyprus.
A Curaçao licence is an offshore licence. It does not give Canadian players the protections of a provincial regulator, and disputes would go through Cloudbet and then the Curaçao authority, not a Canadian body.
On security, Cloudbet offers two-factor authentication and says it keeps funds in cold storage. It also runs a public bug bounty programme. Identity checks are handled by Sumsub, according to the terms.
Is Cloudbet available in Canada? Provinces, Ontario and Alberta
Canada is not on Cloudbet's restricted list. Clause 7.1.3 of the terms names countries such as the United States, the United Kingdom, Australia, France, Spain and the Netherlands, but no Canadian province. The same clause says you cannot use the site from "any other jurisdiction" where it is unlawful, and puts the duty to check on the player.
Ontario: Ontario runs its own regulated market through iGaming Ontario. Cloudbet is not registered with iGaming Ontario, so it is not licensed for players in Ontario. We do not recommend it to Ontario residents.
Alberta: Alberta is opening its own regulated market through the Alberta iGaming Corporation. Cloudbet is not registered there, so the same applies: it is not licensed for Alberta players.
Quebec and other provinces: Cloudbet's terms do not name Quebec or any other province. Outside Ontario and Alberta, Canadians generally use offshore sites at their own risk, and the terms make clear that responsibility sits with you.
Cloudbet verification levels and sign-up from Canada
You can open a Cloudbet account and deposit crypto without sending documents, but the limits are tight until you verify. Cloudbet's verification levels work like this:
| Level |
What you provide |
Limits |
| Unverified |
Nothing |
$2,200 lifetime deposits, $2,200 daily withdrawals |
| Level 1 |
Phone number |
$2,200 lifetime deposits, $2,200 daily withdrawals, full Rewards access |
| Level 2 |
Photo ID, proof of address, face check |
No deposit or withdrawal limits |
The practical point for a Canadian: the $2,200 deposit cap is lifetime, not daily. Once your total deposits pass that figure you are blocked from depositing again until Level 2 is done, so a regular player should verify in the first week rather than at the moment of a big win. For Level 2, Cloudbet's own examples are a national ID card and a utility bill. Cloudbet does not publish a review time. The terms also allow only one account per person, IP address and household, which matters for couples or roommates who both play.
Cloudbet deposits and withdrawal times
Cloudbet is crypto only. Its fee page lists 29 coins, including BTC, ETH, USDT, USDC, SOL, XRP, LTC, DOGE and several stablecoins, many on more than one network. If you do not hold crypto, Cloudbet points to Swapped, a third-party service, to buy coins with Visa, Mastercard, Apple Pay, Google Pay or Interac e-Transfer. That purchase happens with Swapped, not Cloudbet.
Deposits: Cloudbet says all deposits must be worth at least about $1 USD, and that it does not charge deposit fees.
Withdrawals: Minimums and fees vary by coin and network. Examples from the fee page: 0.00001 BTC minimum on the Bitcoin network, 0.0002 ETH on Ethereum, and 10 USDT on BNB Smart Chain. Fees are network costs and Cloudbet says they can change without notice. Separately, clause 7.1.10 of the terms allows a handling charge of up to 5% on deposits and withdrawals.
Speed: Cloudbet says most crypto withdrawals are processed right away and some can take up to 24 hours. The terms say crypto withdrawals are typically processed within 24 hours of approval, subject to KYC checks.
Limits and KYC: This is the part that matters most for payout speed. New and Level 1 accounts have a $2,200 lifetime deposit limit and a $2,200 daily withdrawal limit. Level 2, which needs photo ID, proof of address and a face check, removes both caps. The terms also say ID is required once total deposits reach USD 2,200, and that Cloudbet can ask for documents at any time. If you plan to play larger amounts, verify before you need to withdraw.
Two more clauses to know: clause 8.8 asks for a 100% playthrough of deposits before withdrawal (Cloudbet may reduce this), and clause 7.1.11 allows a USD 5 monthly fee on accounts dormant for 12 months.
In our own withdrawals, crypto arrived within minutes.
Cloudbet bonus and wagering terms
The headline offer is a Welcome Package of up to $2,500 in cash rewards over your first 30 days. It is not a deposit match. Instead you get 10% rakeback on casino play, daily cash drops, weekly sports cash drops and a final "Cash Vault" reward on day 30. Any first deposit activates it, there is no code, and it applies to all casino games and major sports markets.
Cloudbet says rewards carry no rollover. The $2,500 figure is a cap: what you receive depends on how much you play. Clause 8.4 of the terms says the package runs for 30 days from your first bet after your first deposit, for accounts registered from 2 January 2025.
What the Cloudbet welcome package is worth in practice
The casino part of the package is 10% of the house edge on every bet, paid partly at once and partly through the daily Rewards Calendar, with no rollover on what you receive. In numbers: C$1,000 wagered on a slot that returns 96% carries an expected cost of C$40, and 10% of that is C$4 back. To earn the full $2,500 from casino rakeback alone you would need $25,000 of house edge, or roughly $625,000 wagered at a 4% edge. So the $2,500 is a ceiling that very few players reach. The real appeal is that every dollar you do get is cash, not bonus money tied to wagering. After day 30, Cloudbet Rewards takes over, with boosted rakeback of up to 25% on casino bets in its Turbo mode.
Cloudbet games and providers
Cloudbet lists more than 3,000 games from around 78 studios, including Pragmatic Play, Evolution, NetEnt, Play'n GO, Hacksaw Gaming, Nolimit City, Push Gaming, Relax Gaming, Red Tiger, Big Time Gaming, Playtech and BGaming. There is a live casino, table games and about two dozen in-house originals such as Mines, Plinko, Dice, Limbo, Crash, Keno and Blackjack.
Cloudbet sportsbook for Canadian bettors
Cloudbet started as a sportsbook and it still shows. It covers about 35 sports with live betting, cash out, a bet builder and esports, and its hockey section is deep enough for NHL regulars. The book is known for high limits on major markets, which suits bettors who find their stakes cut quickly elsewhere. Sports activity in the first 30 days earns the weekly cash drop paid each Friday, again with no rollover. We did not find live streaming on Cloudbet's own pages.
Does Cloudbet have provably fair games?
Cloudbet's originals use a provably fair system based on SHA3-256 and SHAKE256. Before you play, Cloudbet shows a hash of its server seed. You can set your own client seed, and each round has a nonce. After you rotate seeds, the server seed is revealed so you can check past rounds with Cloudbet's verification calculator. Explainers are published for Mines, Dice, Dice: Golden Ticket, Limbo, Plinko, Pump, Roulette and Keno. Third-party slots and live games rely on supplier RNG certification instead.
Does Cloudbet allow VPNs?
Cloudbet's terms contain no clause that mentions VPNs or proxies. What they do say is that you must not be physically located in a listed restricted country when you use the site or request a withdrawal (clause 7.1.3), and that Cloudbet may run checks at any time to confirm this (7.1.5). The terms also allow one account per person, IP address and household. A VPN is not banned as such, but it will not help anyone in a restricted country. For Canadians outside Ontario and Alberta, location is not an issue. Players in Ontario and Alberta should not use a VPN to reach an offshore site; their provinces run their own licensed markets.
Cloudbet customer support
Cloudbet offers live chat and email at support@cloudbet.com, plus a help centre with articles on deposits, withdrawals, verification and the Welcome Package. The site is available in 16 languages, including English and French. Cloudbet does not state support hours.
Cloudbet's responsible gambling page offers daily, weekly and monthly deposit limits. Tightening a limit is immediate; loosening it takes 24 hours. Cooling-off periods of 24 hours, 7 days, 1 month or 3 months are available, as is self-exclusion for 1, 3 or 5 years or for life. It links to Gamblers Anonymous, GambleAware and Gambling Therapy. Canadian players can also contact ConnexOntario or their provincial helpline.
Cloudbet complaints: the pattern to know before you play
Cloudbet's own pages read well, but the complaint record is weaker than its reputation suggests. On AskGamblers, Cloudbet has a CasinoRank of 5.4 out of 10 and about 100 complaints, most marked resolved. The most common theme is the same: after a win, the account is put under a "betting integrity review", the balance is frozen, and the notice players quote says the review can take up to six months. Reported amounts run from a few hundred dollars to more than $30,000, and some complaints marked resolved still describe funds that were held for a long time. Other complaints cover accounts restricted without a stated reason, one alleged self-exclusion failure, and a dispute over whether sports turnover counted toward the welcome package.
What this means in practice: verify to Level 2 before you play seriously, keep your bets within normal patterns, and withdraw winnings promptly rather than leaving a large balance on site. Our own crypto withdrawals came through within minutes, but a held balance is a real risk here, particularly after a big win.
Cloudbet review verdict
On paper, Cloudbet is one of the more transparent crypto casinos: a long track record, a named Curaçao licence, a published fee table and clear statements on withdrawal timing. The main thing for payout speed is the $2,200 daily cap on unverified accounts, so serious players should complete Level 2 verification early. It is not licensed for Ontario or Alberta. Our own withdrawals backed up the payout side: crypto arrived within minutes.
Who Cloudbet suits
- Good fit: experienced crypto players, hockey and soccer bettors who want high limits, and anyone who prefers cash rewards without rollover to a deposit match.
- Weaker fit: Interac users, since CAD only reaches Cloudbet as crypto bought through Swapped; and players who will not verify, because of the $2,200 caps; and anyone who cannot afford a large balance being frozen for months during a review.
- Not for: players in Ontario or Alberta.
